Try the Discovery Pack — three scents to find your fragrance
Shop the Discovery Pack →Last updated: [7.07.26]
Please note: this is a thorough starting template, not legal advice. Read it through, adjust anything that doesn't match how you actually operate (delivery times, refund windows, subscription cadence), and ideally have it reviewed before publishing. Fill in the few remaining [bracketed] values.
These terms and conditions ("Terms") apply to your use of washedofficial.com (the "Site") and to any products you buy from WASHED ("we", "us", "our"). Please read them carefully before placing an order. By using the Site or placing an order, you agree to these Terms.
We may update these Terms from time to time. The version that applies to your order is the one published on the Site at the time you place it.
You may use the Site only for lawful purposes and in line with these Terms. You must not misuse the Site, attempt to gain unauthorised access, or use it in any way that could damage or impair it. We may suspend or withdraw access to the Site at any time.
To place an order you must be at least 18 years old and able to enter into a legally binding contract.
We take care to describe and picture our products accurately. However, packaging, colours and formulations may vary slightly, and images are for illustration. Product weights and quantities are approximate.
Our products are intended for household use. Always read the label and follow the usage and safety guidance provided. If you have sensitive skin or allergies, please check the ingredients before use.
When you place an order you are making an offer to buy. We will send an order acknowledgement, but this does not mean your order has been accepted. A binding contract is formed only when we send you a dispatch confirmation email.
We may decline or cancel an order - for example if the product is unavailable, if there was an error in the price or description, or if we suspect fraud. If we cancel after you have paid, we will refund you in full.
Prices are shown in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown separately at checkout before you pay.
We try to ensure prices are correct, but errors can occur. If we discover an error in the price of items you have ordered, we will contact you before dispatch and give you the option to continue at the correct price or cancel.
Payment is taken at checkout via our payment providers. By submitting payment details you confirm you are authorised to use the payment method.
Some products are available on a subscription (a recurring, automatically renewing order).
Renewal and billing. When you start a subscription, you authorise us to charge your payment method automatically at the frequency and price shown at checkout, on each renewal, until you cancel. Each renewal is a separate purchase under these Terms.
Managing your subscription. You can skip, pause, change the frequency of, or cancel your subscription at any time from your account, provided you do so before your next order is processed. Changes or cancellations made after an order has been processed will apply to the following order.
Price changes. We may change subscription prices. If we do, we will give you reasonable notice by email before the change takes effect, so you can amend or cancel your subscription if you wish.
Cancelling. You can cancel at any time from your account or by emailing [hello@washedofficial.com]. Cancellation stops future renewals; it does not automatically refund an order that has already been processed or dispatched, which is instead covered by your statutory cancellation and returns rights (see section 8).
Failed payments. If a renewal payment fails, we may retry it or pause the subscription until payment is updated.
Delivery timescales, options and charges are set out in our Shipping Policy, which forms part of these Terms. Delivery estimates run from dispatch and are not guaranteed. Risk in the products passes to you on delivery.
If you are a consumer in the UK, you have the right to cancel your order within 14 days of receiving it, without giving a reason, under the Consumer Contracts Regulations 2013. To exercise this right, tell us within that period (for example by emailing [hello@washedofficial.com]) and return the items within 14 days of telling us.
For hygiene reasons, products that have been opened or used can only be returned if they are faulty. Full details, including how to return items and how refunds are processed, are set out in our Refund & Returns Policy, which forms part of these Terms.
Nothing in these Terms affects your statutory rights, including your rights in relation to faulty or misdescribed goods under the Consumer Rights Act 2015.
Promotions and discount codes are subject to their own terms, cannot be used in conjunction with other offers unless stated, have no cash value, and may be withdrawn at any time. Discount codes generally do not apply to subscription renewals unless expressly stated.
If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. Please contact us immediately if you believe your account has been used without your authorisation.
All content on the Site - including the WASHED name and branding, logos, text, images, and design - belongs to us or our licensors and is protected by intellectual property laws. You may not copy, reproduce or use it without our prior written permission.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited or excluded by law.
Subject to that, we are not liable for losses that were not foreseeable, that were not caused by our breach, or that arise from your failure to follow product instructions or the label. Where you are a consumer, we are responsible for foreseeable loss and damage we cause, and our total liability in relation to any order is limited to the value of that order. We supply our products for domestic and private use, and we have no liability for any business loss.
We are not responsible for any failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control (for example, supply failures, extreme weather, or courier disruption). We will let you know and take reasonable steps to minimise any delay.
We handle your personal data in accordance with our Privacy Policy and Cookie Policy, which explain what we collect and how we use it.
We may amend these Terms from time to time to reflect changes in law or how we operate. The Terms in force when you place an order are those that apply to your purchase.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in force. If we do not enforce a right, that is not a waiver of that right.
These Terms and any dispute arising from them are governed by the laws of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK, you may bring proceedings in your home jurisdiction.
Questions about these Terms? Email us at [hello@washedofficial.com].
WASHED - home and laundry.
