Frequently asked questions

Orders are dispatched within 1-2 working days, with standard delivery arriving in 2-4 working days from dispatch. You'll get a tracking email as soon as it's on its way. Full details are on our Shipping page.

Yes - standard UK delivery is free on orders over GBP 30. Orders under that are charged at checkout.

If your order hasn't been dispatched yet, email us as soon as possible and we'll do our best to update it. Once it's shipped we can't change the address.

Yes. WASHED formulas are plant-based and made to be gentle on skin, kind to fabrics and better for your home.

Our formulas are designed to be gentle, but everyone's skin is different. If you have known sensitivities, check the ingredients on the product page first, and patch test if unsure.

Order a refill pouch and decant it into your reusable Apothecary Bottle - less plastic, same great wash.

Follow the dosing guide on the pack, adjusting for load size and water hardness. A little goes a long way.

Always check the care label on your garment and the guidance on the product. Use our Delicates where recommended for wool and silk.

Choose a subscription at checkout and we'll deliver automatically on your chosen cadence, saving you 15%. Manage everything from your account.

Yes - any time from your account, as long as you do it before your next order is processed. There's no minimum commitment.

Unused items can be returned within 14 days. For hygiene reasons, opened or used products can only be returned if faulty. Full details are on our Returns page.