Shipping & Delivery

Where we ship

We currently deliver across the [United Kingdom]. [If you ship elsewhere, add the countries and any regions you exclude here.]

Processing your order

Orders are processed and dispatched within [1-2] working days (Monday to Friday, excluding public holidays). You'll receive a confirmation email with tracking as soon as your order is on its way. Orders placed after [2pm] or over the weekend are processed the next working day.

Delivery options & cost

Delivery estimates are from the point of dispatch, not order, and are not guaranteed. All prices include VAT where applicable.

Subscriptions

Recurring subscription orders are dispatched automatically on your chosen cadence and, where applicable, qualify for free standard delivery. You can adjust your next delivery date, skip or pause any time from your account before your next order is processed.

Tracking your order

Once dispatched, you'll get an email with a tracking link so you can follow your parcel. Please allow a few hours for tracking to update after you receive it.

Missing, delayed or damaged parcels

Delivery estimates can occasionally be affected by events outside our control (weather, courier delays, peak periods). If your order hasn't arrived within [10] working days of dispatch, or arrives damaged, please contact us at [hello@washedofficial.com] with your order number and we'll investigate and put it right.

Getting your address right

Please double-check your delivery address at checkout. We can't be responsible for orders delayed or lost due to an incorrect or incomplete address, though we'll always do our best to help.

Returns

For cancellations, returns and refunds, please see our Refund & Returns Policy.

Questions about delivery? Email [hello@washedofficial.com]. WASHED - home and laundry.